FAQs

Shipping

Q: Where do you ship to? A: Currently, we only ship to addresses within the lower 48 states of North America.

Q: How much is the shipping fee? A: We offer a flat shipping fee of $5.99 for all orders within the lower 48 states of North America. However, orders totaling $80 or more qualify for free shipping.

Q: Which shipping carriers do you use? A: We partner with trusted shipping carriers to ensure reliable and efficient delivery. The carrier selected for your order may vary based on factors such as package size, weight, and destination.

Q: How long does it take to process my order? A: Please allow 1-2 business days for order processing. This timeframe does not include weekends or holidays.

Returns

Q: What is your return policy? A: We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact our customer support within 14 days of receiving the item to initiate the return process.

Q: Are there any items that cannot be returned? A: For hygiene and safety reasons, we are unable to accept returns on intimate apparel such as bras, tops, or t-shirts, unless they are defective or damaged upon arrival.

Q: Who is responsible for return shipping costs? A: Unless the item is defective or damaged, the customer is responsible for covering the return shipping costs. We recommend using a trackable shipping method for returns.

Product Information

Q: Are your products printed with high-quality sublimation equipment? A: Yes, all our products are created using the highest quality sublimation equipment. The art and letters are permanently bonded to the material, ensuring they never crack or chip away.

Q: How should I care for my products? A: To maintain the longevity of your items, we recommend following the care instructions provided with each product. Generally, it is best to wash them in cold water and air dry or tumble dry on low heat.

Q: Do you offer customization or personalization options? A: At this time, we do not offer customization or personalization services. However, we are continually expanding our product offerings, so stay tuned for updates.

General Questions

Q: Can I cancel or modify my order after it has been placed? A: Once an order is placed, our team works quickly to process and ship it. Therefore, we are unable to guarantee any changes or cancellations. Please reach out to our customer support as soon as possible, and we will do our best to assist you.

Q: How can I contact your customer support? A: You can reach our customer support team by visiting our Contact Us page [insert hyperlink]. We are here to answer any questions or address any concerns you may have.

Q: Do you have a physical store or showroom? A: We are an e-commerce store and do not have a physical storefront or showroom. All our products are available for purchase exclusively through our online platform.

If you have any further questions or need additional assistance, please don't hesitate to reach out to our customer support team. We are here to provide you with the best shopping experience possible.